Effective date: 13 July 2026 · Last updated: 13 July 2026
We pack every order to survive the journey — and if something still goes wrong, we fix it fast. Our default is replacement first: a fresh pack on its way before paperwork.
Food safety: what cannot be returned
Because our products are packaged food, we cannot accept returns or exchanges of any opened food product, or returns based on taste preference. This protects every customer — nothing that leaves our facility comes back into circulation. Unopened, sealed packs in original condition may be returned within 14 days of delivery for a full refund — no reason needed. (Opened packs and taste-preference returns are excluded, for food-safety reasons.)
Damaged, wrong or missing items — 48-hour window
If your order arrives damaged, incorrect or incomplete:
- Tell us within 48 hours of delivery — WhatsApp +91 81092 40529 or [PLACEHOLDER: support email].
- Attach unboxing photos or video showing the outer box, shipping label and the issue, plus the batch code on the pack. Claims without them are hard for us to raise with the courier, so please film your unboxing for high-value orders.
- We respond within 1 business day. Approved claims get a free replacement shipped first; if a replacement is impossible (stock), we refund instead.
Refund timeline
Approved refunds are issued to your original payment method within 5–7 business days via Razorpay. Your bank or card issuer may take a few additional days to post it. Orders paid by cash on delivery (where offered) are refunded by bank transfer or UPI after you share the details.
Cancellations
You can cancel any order before dispatch for a full refund — message us on WhatsApp with the order number. Once dispatched, an order cannot be cancelled and this policy’s delivery rules apply.
Refused or undeliverable parcels
If a parcel is refused at the door or returned because the address was incorrect or unreachable, we refund the product value after the parcel reaches us, minus the original shipping cost. See the Shipping Policy for how failed deliveries are handled.
Quality concerns after 48 hours
Found something off after the claim window — texture, freshness, anything? Still write to us with the batch code. Every batch is lab-tested and traceable (Lab Reports), we investigate every complaint, and we would rather over-fix than argue.
How to reach us
WhatsApp +91 81092 40529 · [PLACEHOLDER: support email] · Contact page. Unresolved complaints go to our Grievance Officer (details in the Privacy Policy) — acknowledged within 48 hours, resolved within 15 days.