Effective date: 13 July 2026 · Last updated: 23 October 2026
Our refund and return policy is simple: if something goes wrong, we fix it fast, and our default is a replacement first: a fresh pack on its way before paperwork.
Return policy at a glance
- Unopened packs: return within 14 days of delivery for a full refund, no reason needed.
- One free return: we pay the return postage on it.
- Damaged, wrong or missing items: tell us within 48 hours of delivery; we replace first.
- Refunds: by bank transfer or UPI, within 7 business days of the return reaching us.
- Cancellations: any time before dispatch, free.
Food safety: what cannot be returned
Because our products are packaged food, we cannot accept returns or exchanges of any opened food product, or returns based on taste preference. This protects every customer — nothing that leaves our facility comes back into circulation. Unopened, sealed packs in original condition may be returned within 14 days of delivery for a full refund — no reason needed. One return is free: we pay the return postage on it. (Opened packs and taste-preference returns are excluded, for food-safety reasons.)
Damaged, wrong or missing items — 48-hour window
If your order arrives damaged, incorrect or incomplete:
- Tell us within 48 hours of delivery — email support@miaminuts.com.
- Attach unboxing photos or video showing the outer box, shipping label and the issue, plus the batch code on the pack. Claims without them are hard for us to raise with the courier, so please film your unboxing for larger orders.
- We respond within 1 business day. Approved claims get a free replacement shipped first; if a replacement is impossible (stock), we refund instead.
Refund timeline
Every order is paid on delivery, so refunds go by bank transfer or UPI after you share your details with us — within 7 business days of the return reaching us.
Cancellations
You can cancel any order before dispatch at no cost — email support@miaminuts.com with the order number. Once dispatched, an order cannot be cancelled and this policy’s delivery rules apply.
Refused or undeliverable parcels
If a parcel is refused at the door or returned because the address was incorrect or unreachable, it comes back to us and the order is cancelled; nothing is charged. We may offer to reship (a new shipping fee applies). See the Shipping Policy for how failed deliveries are handled.
Quality concerns after 48 hours
Found something off after the claim window — texture, freshness, anything? Still write to us with the batch code. We investigate every complaint, and we would rather over-fix than argue.
How to reach us
Email support@miaminuts.com · Contact page. Unresolved complaints go to our Grievance Officer (details in the Privacy Policy) — acknowledged within 48 hours, resolved within 15 days.